Customer Service

*Monday to Friday from 09:00 am to 6:00 pm

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CUSTOMER SERVICE - SEND US FEEDBACK

Please use the form below to send us your feedback or to report a problem
Please select the Feeback or Report a Problem from the drop down.

CUSTOMER SERVICE - CONTACT BY PHONE

If you have a problem with an order, a product or would just prefer to talk to someone about your query, contact us at the appropriate number.


tel (australia): 1800 110 020

tel (europe): 00800 00 ESPRIT (= 00800 00 377748) 2

tel (new zealand): 00800 00 ESPRIT (= 00800 00 377748)

1 Toll free from landlines of Australia. Calls from mobile phones may vary according to network provider. Accessible Monday to Friday (except official holidays) during the period from 9:00 AM to 5:00 PM (AEST).
2 Toll free from landlines of European countries, which take part in the Esprit Friends programme. Calls from mobile phones may vary according to network provider.
3 Toll free from landlines of New Zealand. Calls from mobile phones may vary according to network provider. Accessible Monday to Friday (except official holidays) during the period from 9:00 AM to 5:00 PM (AEST).

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Problems? Call us on 852 3515 8686, Monday To Friday from 9am to 6pm (except public holidays)
Help & Info
  • - Free delivery -

    • Free delivery

      All orders over $500 or more are delivered in Hong Kong & Macau free of charge by S. F. Express.

      A flat rate of $60 for orders under $500.

  • - Returns -

    • Returns

      Item not right or doesn't fit? We will happily accept returns except for lingerie, fashion earrings, swimwear and items with hygienic sticker up to 30 days from date of purchase.

      Simply complete returns form, attached an invoice copy and post to

      Esprit Online Returns
      45/F Entreprise Square III
      39 Wang Chiu Road
      Kowloon Bay

      Returns & exchanges can also be done through any Esprit Retail store across Hong Kong.

  • - Ways to pay -

    • Ways to pay

      ESPRIT.com.hk accepts VISA, Mastercard and American Express.

      Paypal is also available for easy, convenient & secure payments.

      SECURE PAYMENTS

      The entire ESPRIT ordering process is completely secure thanks to SSL encryption.

  • - LARGEST ESPRIT RANGE IN ASIA -

    • LARGEST ESPRIT RANGE IN ASIA

      You will never find as many ESPRIT products within ASIA for Women, Men and Kids than at Esprit.com.hk!

      12 Collections a year, over 40 styles delivered every week.

      Open 24 hours at ESPRIT.com.hk

  • - ESPRIT FRIENDS (10% BONUS) -

    • ESPRIT FRIENDS (10% BONUS)

      Benefits include
       • 10% bonus with every purchase in our e-shop or in-store
       • 3% bonus with every purchase in outlets
       • Exclusive extras & offers

Customer Service

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ESPRIT FRIENDS

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