How does it work?
We are happy to refund any item within 30 days of purchase. Simply complete the Returns Form enclosed with your order and hand it over at any Esprit store. You can check the storefinder on our website for store details.
Or send to Esprit Online Return for refund:
Esprit Online Returns
43/F Enterprises Square III,
39 Wang Chiu Road
Lost your form? Click "Download Returns Form" below, print and complete including reason for return, and attach to your return.
Once the refund has been processed, you will receive a confirmation email. Refunds will be issued through the same payment method used to make the original purchase. Please note it can take up to 2 weeks from the date you post your return for your account to be credited. It depends on your billing cycles for the refund to show on your statement.
You also can exchange within 30 days of purchase. Exchange can only be on same style number at Esprit Retail Stores only. If the size or color is not available at Esprit Retail Stores, we encourage you to return the unwanted item for a refund and place a new order. At this time exchanges cannot be made through the Esprit Online Store.
All returned items must be sent back with original tags attached and items must be intact, unwashed, unused and undamaged. Due to hygiene reasons, any products like lingerie, fashion earring, swimwear and items with hygiene sticker cannot be returned and exchanged.
The Esprit online store only accepts returned goods purchased in the Esprit Online store.
You can return any items purchased except for lingerie, fashion earrings, swimwear and items with hygiene sticker at Esprit Online within 30 days of purchase. This also includes SALE items.
Items can be returned free of charge at any Esprit store.
If you wish to send the items to the Esprit Online Return by using any postal service or couriers, please note - you'll need to cover the postage costs or local courier charges yourself.
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact Esprit Customer Service on 852 3515 8686 or email firstname.lastname@example.org to discuss your faulty item. Then download the Online Returns Form, complete and send back with faulty item. Faulty items can be replaced with the same item originally purchased (subject to stock availability) or a full refund. Esprit will pay all freight charges on faulty items.